bd365 Terms and Conditions

Introduction and General Provisions

These terms and conditions form a legally binding agreement between the bd365 platform and its users. By registering an account on bd365 or using any service on the site, you fully accept these terms.

bd365 is an online entertainment platform offering casino games, slots and sports betting services. The platform is built specifically for Bangladeshi users and provides full support in Bengali. Reading our bd365 About Us page will give you a better understanding of the platform's goals and range of services.

bd365 reserves the right to change, amend or update these terms at any time. Continued use of the site after any changes will be taken as your acceptance of the new terms. You are therefore advised to check this page regularly.

Account Registration and Eligibility

2.1 Age Requirement

To open an account on bd365, the applicant must be at least 21 years of age. Use of the platform by anyone under 21 is strictly prohibited. If a minor creates an account, it will be closed immediately and any deposited funds may be forfeited.

2.2 Single Account Policy

Each user may hold only one account. Creating multiple accounts under the same person's name, from the same device, or from the same IP address is a violation of bd365's policy. In such cases, the duplicate accounts will be closed and bonus privileges will be cancelled.

2.3 Obligation to Provide Accurate Information

The name, mobile number and other personal details provided at registration must be true and accurate. Registering with false information is a punishable offence and may result in permanent account closure. bd365 reserves the right to verify identity at the time of withdrawal.

2.4 Password Security

It is your responsibility to keep your account password confidential. You must not share your login details with anyone else. If you suspect unauthorised access, contact bd365 support immediately.

Deposits, Withdrawals and Payment Policy

3.1 Accepted Payment Methods

Deposits and withdrawals on bd365 are currently available through the following mobile banking channels: bKash, Nagad, Rocket and Upay. No other methods are active at this time.

3.2 Minimum Amounts

• Minimum deposit: ৳200 (per method)
• Minimum withdrawal: ৳1,000

3.3 Withdrawal Processing Time

Approved withdrawals are generally completed within 5–30 minutes. However, in some cases they may be delayed due to identity verification or additional security checks.

3.4 Account Matching

The mobile banking number used for deposits and withdrawals must match the number registered on the account. Transactions using a different number or a third-party account are not permitted and will be cancelled.

Bonuses and Promotional Offers

4.1 Welcome Bonus

New members on bd365 receive a 100% bonus on their first deposit, up to a maximum of ৳20,000. For example, if someone deposits ৳1,000 they will receive an additional ৳1,000 bonus, bringing their total balance to ৳2,000 — however, to withdraw the bonus funds, the bonus amount must be wagered 10 times (৳1,000 × 10 = ৳10,000). The bonus becomes withdrawable only after it has been wagered 10 times.

4.2 Bonus Terms of Use

• Bonuses apply only to valid bd365 account holders.
• Each user may not claim any single offer more than once.
• bd365 reserves the right to change or withdraw any bonus offer at any time.
• Attempting to withdraw before the wagering requirement is met will result in the bonus being cancelled.
• Only one bonus applies per deposit.

4.3 VIP Cashback Programme

The bd365 VIP programme has three tiers: Bronze (up to 0.3% weekly cashback), Silver (up to 0.7% weekly cashback) and Gold (up to 1.0% weekly cashback). Cashback is calculated based on net losses for the week. Example: if a Silver member has a net loss of ৳20,000 in a week, they will receive ৳20,000 × 0.7% = ৳140 cashback. Staying regularly active allows members to move up to higher tiers.

4.4 Bonus Abuse

If anyone attempts to abuse or manipulate the bonus system, bd365 reserves the right to cancel the account and forfeit any related bonuses and winnings.

Prohibited Activities and Account Termination

5.1 List of Prohibited Activities

The following actions are strictly prohibited on bd365:

• Creating an account using false or fraudulent information.
• Conducting transactions using another person's identity.
• Playing games through software, bots or automated systems.
• Coordinating with others to collect bonuses or circumvent wagering requirements.
• Attempting to breach the platform's security systems.
• Using the account for money laundering or illegal transactions.

5.2 Authority to Suspend and Terminate Accounts

In the event of any breach of the above policies, bd365 may temporarily suspend or permanently terminate an account without prior notice. In cases of account termination, bd365's decision will be considered final.

5.3 Funds During a Restriction

If an ongoing investigation exists at the time of account termination, bd365 reserves the right to hold funds in the account until the investigation is complete.

Responsible Gaming and Limit Setting

bd365 treats responsible gambling as a top priority. Users may request deposit limits, betting limits, or voluntary temporary account suspension for themselves. Detailed steps and support information on this matter are available on our Responsible Gaming page.

Gambling is a form of entertainment, not a way to recover financial losses. If you are experiencing financial difficulties or feel an unusual urge to gamble, seek help without delay. bd365's live chat support is available 24/7 in Bengali.

6.1 Minor Protection

If anyone under 21 lives in your household, make sure they cannot access your bd365 account. The use of parental control software is recommended.

6.2 Self-Exclusion

Any user may request to exclude themselves from the platform for a set period or permanently. This facility can be activated via live chat or email.

Privacy and Data Protection

bd365 follows a transparent policy regarding the collection, storage and use of users' personal information. How data is used and the circumstances under which it may be shared with third parties are explained in detail in our Privacy Policy.

bd365 uses SSL encryption to keep all transactions and communications secure. User data is never sold to third parties.

7.1 Identity Verification

For withdrawals or other important activities, bd365 may verify a user's identity through a national identity card or other government-issued ID. This process is carried out for the user's own security.

7.2 Use of Cookies

Cookies are used on the bd365 website to improve the browsing experience. By using the site, you are consenting to the cookie policy.

Dispute Resolution and Complaints Procedure

8.1 Support Contact

If you have a dispute relating to a transaction, bonus or game, first contact bd365 via live chat or email support. The support team is available 24/7 in Bengali and English and generally works to resolve issues promptly.

8.2 Complaint Submission Deadline

Any complaint related to an incident must be submitted within a maximum of 30 days after the incident. bd365 is not obliged to consider complaints submitted after this period.

8.3 Final Decision

The decision of bd365's management authority will be considered final. However, if a user is not satisfied with the outcome of a dispute, they retain the right to take action through the relevant legal channels.

Mobile App and Technical Terms

The bd365 Android (APK) and iOS apps are available through official channels. bd365 does not take responsibility for the security or functionality of apps downloaded from any other source. Using third-party apps or modified software may result in account termination.

9.1 Service Availability

bd365 strives to provide the highest quality of service, but temporary disruptions may occur due to technical maintenance or unforeseen circumstances. bd365 is not liable for such interruptions.

9.2 Internet Connection

If your internet connection drops while playing a game or placing a bet, any transaction already in progress will be completed by the system. bd365 is not obligated to provide compensation in this situation.

Disclaimer and Limitations

bd365 does not guarantee winnings on any game or bet. All games are operated using Random Number Generator (RNG) technology. If an incorrect result is displayed due to a technical error, bd365 reserves the right to apply the correct result and may cancel any payout made based on the incorrect result.

No claims may be made against bd365 if services are disrupted due to a natural disaster, cyber attack or any circumstance beyond bd365's control.

10.1 Finality of Game Results

The result recorded by the game system will be considered final. If there is a discrepancy between the result shown on the user's screen and the result recorded on the server, the server log will be followed.

Applicable Law and Jurisdiction

These terms and conditions are governed by applicable law. Both parties agree that any legal dispute will be resolved through a court or arbitration mechanism established in the relevant jurisdiction.

If any part of these terms is found to be invalid or unenforceable, the remaining parts will continue to be fully effective.

Contact and Support

If you have any questions or comments about these terms and conditions, please contact our support team:

• Live Chat: Active 24/7 (in Bengali and English)
• Email: [email protected]

For frequently asked questions, visit our FAQ page, where various topics related to accounts, payments and bonuses are explained in plain language.