bd365 Privacy Policy

Last Updated: January 2025

1. Introduction and Scope

bd365 is an online gaming and betting platform operating for users in Bangladesh. This Privacy Policy ("Policy") explains what information we collect about you when you use the bd365 website (https://bd365app.cam), how that information is processed, and what measures we take to protect it.

This Policy supplements our Terms and Conditions and should be read together with them. By using the site, you are considered to have consented to the processing of information described in this Policy.

2. What Information We Collect

From opening an account to using our services, we collect only the information that is necessary at each step. The different categories of information are detailed below.

A Identity Information

The following information is collected from you at the time of account registration:

Full name and date of birth
Mobile number and email address
Residential address
National ID or passport number (for identity verification)

B Financial Transaction Information

To process deposits and withdrawals, we record the following information:

Mobile banking number (bKash, Nagad, Rocket, Upay)
Transaction amount and time
Transaction reference number
Account balance and betting history

C Technical Information

When you use our website or app, certain information is collected automatically:

IP address and device information
Browser type and operating system
Login time and location
Cookie and session data

D Usage Information

To improve your experience, we monitor the following:

Preferred game categories and playing time
Bet amounts and types
Which pages of the site you spend the most time on
Customer support contact history

3. How Collected Information Is Used

bd365 uses your information only for specific and legitimate purposes. Each purpose is clearly stated below:

Account Management and Identity Verification

We use your registration information to create, manage, and secure your account. Identity verification is essential to confirm age (21+) and to prevent fraudulent activity.

Financial Transaction Processing

The relevant financial information is used to process deposits and withdrawals via bKash, Nagad, Rocket, and Upay. SSL encryption is active to keep every transaction secure.

Customer Support and Communication

Our 24/7 support team has limited access to your account information in order to resolve your issues via live chat or email. Conversations may be stored to maintain service quality.

Responsible Gaming Monitoring

As part of our Responsible Gaming Policy, we analyse user playing patterns. If an unusual or concerning pattern is identified, appropriate support is provided.

Platform Improvement and Security

We use technical information to improve site performance, prevent cyber attacks, and keep your account secure by detecting suspicious login attempts.

4. Use of Cookies and Similar Technologies

Cookies are small text files stored in your browser that help remember your identity and preferences on future visits. bd365 uses the following types of cookies:

Essential Cookies

These cookies are strictly necessary to maintain login sessions, verify security, and prevent fraud. The site cannot function properly without them and they cannot be disabled.

Analytics Cookies

These cookies are used to understand which parts of the site are used most and where improvements are needed. The data collected is anonymous and does not directly identify you.

Preference Cookies

These cookies are used to remember language preferences, display settings, and other personalised experience choices. You can manage them from your browser settings.

5. Information Sharing with Third Parties

bd365 never sells your personal information or transfers it to third parties for commercial purposes. However, certain information may be shared in the following limited circumstances:

01 Payment Service Providers

Only the minimum necessary information is shared with bKash, Nagad, Rocket, and Upay to complete transactions. These third parties are governed by their own privacy policies.

02 Game Software Providers

Game providers such as Evolution, Pragmatic Play, PG Soft, and JILI receive gameplay data, but this is generally anonymous or limited to only the information needed for that game session.

03 Legal Obligations

We are legally required to provide certain information in response to a court order or a valid request from a legal authority. In such cases, we provide only the minimum information required.

04 Technology and Security Partners

Technical information may be shared with trusted technology partners for cybersecurity, fraud detection, and infrastructure maintenance, always under strict confidentiality agreements.

6. Data Security Measures

bd365 uses industry-standard technologies and practices to protect your information. Our security framework is structured at the following levels:

SSL/TLS Encryption: All information transmitted through the website and app is protected with SSL encryption. The padlock icon in your browser's address bar confirms this.
Password Protection: Your password is never stored directly — it is protected using a one-way cryptographic hashing process.
Two-Factor Verification (OTP): An extra layer of security is applied to logins and financial transactions through mobile OTP verification.
Server Security: Our servers are under continuous monitoring and regular security audits are conducted.
Access Control: Only authorised staff can access your information, and every access is logged.

7. Data Retention Period

All necessary information is retained for as long as your account is active. Even after an account is closed, certain information is kept for a defined period to meet legal and regulatory obligations:

Transaction Records: Retained for up to five years after the account is closed.
Identity Verification Information: May be retained for an extended period as required by law.
Customer Support Communications: Kept for up to two years for the purpose of resolving complaints.
Usage Logs and Cookie Data: Generally deleted automatically within one year.

8. Your Rights and Controls

bd365 respects your control over your information. Your key rights are outlined below:

Right to Access

You can find out at any time what information we hold about you. If you contact customer support, the information will be provided within 30 working days.

Right to Correction

If any of your information is incorrect or incomplete, you can request a correction. This can be done via account settings or through customer support.

Right to Request Deletion

After closing your account, you can request that information not subject to legal obligations be deleted. Some information may need to be retained for legal reasons.

Right to Object to Processing

You can object to your information being processed for certain purposes. However, this may affect your access to some services.

Right to Data Portability

You can request your own information in a structured, readable format. Contact customer support and it will be provided.

Right to Withdraw Consent

For information processed on the basis of consent, you can withdraw that consent at any time. This will not affect the validity of any processing that took place before withdrawal.

9. Protection of Minors

All services on bd365 are intended solely for individuals aged 21 and above. We do not knowingly collect any personal information from anyone under the age of 21.

Age is verified at the time of registration. If it is subsequently confirmed that a user is under 21, the relevant account is immediately suspended and any collected information is deleted.

If a parent or guardian believes their minor child has opened an account, please contact our 24/7 customer support immediately — we will take the necessary action promptly.

10. Policy Changes and Updates

This Privacy Policy may be updated from time to time due to changes in technology, law, or business practices. For significant changes, we will notify you in the following ways:

SMS notification to the mobile number registered on the account
Direct notification to the registered email address
A clear notice on the site at the next login

Continued use of the site after an update will be considered acceptance of the new policy. It is therefore advisable to read this policy carefully after each change. To learn more about the matters covered in this policy, you may also read our About Us page.

11. Contact and Complaint Resolution

If you have any questions, concerns, or requests regarding this Privacy Policy, please get in touch with us. Our 24/7 live chat support is available in both Bangla and English.

You can contact us by email: [email protected]

We generally aim to respond within 24 hours. We are committed to resolving your privacy-related complaints quickly and fairly. If you believe any of your rights have been violated, please contact us directly first — we are committed to resolving the issue with full cooperation.